High-end materials and products perform better, look nicer, and last longer - if your contractor uses low-end options to drive your cost down, they’re not doing you any favors. Your painting contractor should be able to tell you which premium products they use, and why. If it’s a little rocky at the start when they’re still trying to win your business, just imagine what it will be like when the honeymoon phase is over and they have your contract in hand. Punctuality and a sense that your time is valued and appreciated are essential. Missed appointments, slow arrivals, fuzzy details about deadlines. They should be ready and proud to display their craftsmanship. In short, if your contractor says they do good work, don’t just take their word for it. We don’t recommend walking around the person’s yard, poking at trim or deck boards, but there’s no harm in driving by. You also could ask your contractor which local houses they have painted. Something can be learned from how they handle the occasional (sometimes inevitable) poor review too. Browse their reviews online, as a starting point, and be sure to take note of how your prospective pro responds. The interwebs are an amazing resource for getting a sense of what your contractor can do and what kind of experience they offer. For exterior projects, you might ask how your landscaping will be cared for (you don’t want ladders jammed into your favorite rose bushes). For an interior painting project, ask how your furniture, floors, and valuables will be protected. Your painting contractor’s care and respect for your home should be obvious. Your quote should be transparent and comprehensive, meaning that when you read it you fully understand what work will be done, what products will be used, and why specific steps/prep are recommended. Never accept a napkin or paper towel, even if it feels like a name-brand product. In our parallel blog post we talked about the danger of napkin quotes. If they look, act, or talk in a way that makes you feel uneasy, don’t hire them. Painting in particular requires a high level of comfort and trust since you’re inviting the this person (and their team) right into your home. While “feeling comfortable” can be difficult to really define, you shouldn’t discount the power of intuition.
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